Your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website, make purchases, subscribe to services, or interact with us in any way.

By using our website and services, you agree to the terms outlined in this policy.

1. Who We Are

Pawndhaven is a trusted pet wellness and lifestyle brand based in Slidell, Louisiana. We offer services such as veterinary care, healthy puppy sales, pet care plans, grooming, insurance guidance, and delivery. This Privacy Policy applies to all platforms and services under the Pawndhaven brand.

2. Information We Collect

We collect both personal and non-personal information to provide the best possible experience for our customers and their pets.

a. Personal Information

• Full name
• Email address
• Phone number
• Delivery and billing address
• Payment details (securely handled via third-party processors)
• Pet information (e.g. name, breed, age, medical history)
• Service usage and appointment records
• Communication preferences

b. Non-Personal Information

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on our site
• Referring websites or sources

We gather this data through:

• Website forms and checkout pages
• Newsletter subscriptions
• Appointment scheduling
• Cookies and analytics tools

3. How We Use Your Information

• To deliver our services (e.g. pet care, grooming, veterinary support)
• To process and confirm orders or bookings
• To respond to customer enquiries and provide ongoing support
• To send appointment reminders and service notifications
• To personalise and improve your experience with our site
• To send promotional offers and newsletters with your permission
• To comply with applicable legal and regulatory obligations

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with selected third parties when necessary:

• Trusted Service Providers: Such as payment gateways, shipping companies, IT support, or email marketing tools
• Veterinary Partners: For pet treatment or ongoing health support
• Legal Authorities: When required by law or legal requests
• New Pet Owners: In cases of pet transfers, including health records via Petfax (with consent)

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember user preferences and login details
• Analyse website traffic and improve navigation
• Deliver relevant advertisements and content

You can manage cookie settings through your browser preferences at any time.

6. Data Security

Your data is protected using industry-standard security protocols. We use SSL encryption for all data transmissions and ensure that only authorised personnel can access sensitive information.

7. Your Rights

You have the right to:

• Access the personal data we hold about you